Return and Exchange Policy

We want you to feel satisfied and happy with your Infinite Vapor shopping experience. With that philosophy in mind, we handle returns and exchanges case-by-case. Please read the following carefully first before contacting us for return & exchange request.

 

Return & Exchange Period

We will gladly accept returns of unopened, unused, undamaged, or defective items purchased on our website for a refund or exchange within 30 days of original purchase.

For sanitary and safety purposes, we will not accept returns on the following items, opened or used, and therefore NON-RETURNABLE: CBD products, E-liquids, open cartridges, replacement coils & pods, drip tips, replacement glasses, atomizers / tanks, rechargeable batteries, and vacuum/puff-activated devices.

If a non-defective item is opened and used, we will not accept it back under any circumstances and they are not subject to a refund. For unopened or unused items, we will accept the return with no restocking fees. For manufacturer defects on the original item, there will be any service fees. Please see return shipping cost below.  

Warranty Service

For hardware purchases, each product purchased directly from our website comes with a 30-Day Limited Warranty from the time of purchase.

In order to be eligible for service under warranty, you must initiate a return/exchange process by contacting us within 30 days from the time of purchase. The 30-Day Limited Warranty excludes coverage for damage resulting from accidents, abuse, disassembly, customized modification, or user-error. Furthermore, consequential and incidental damages are not covered under this warranty.

All "Dead on Arrivals" (DOA), Missing, or Wrong Item claims must be reported back to us within 48 hours from the time of delivery. Please inspect your items carefully upon receiving it, it is your responsibility to check within the time span and notify us of any problem. Minor scratches, cosmetic issues, and discoloration are considered normal wear and tear and is not covered by warranty.

We do not guarantee compatibility between items. If you have any questions about compatibility, please do your research or send us a question before placing your order. We will not accept returns due to incompatibility.

If you would like to submit a request for refund, replacement or exchange, please contact our return department via email at sales@infinitevapor.com. Please provide your FULL NAME on the order, ORDER #, PHONE NUMBER, and REASONS for the return. We may request additional information, pictures or video proof of the issue if needed. If the return is approved, you will receive further instructions on returning the package. Replacements are going to be shipped out after we receive the defective item back at our warehouse.

Note: Atomizers such as tanks, RDAs, RTAs, and RDTAs purchased on our website are intended only for use with E Liquids. Any use of cannabis oil, cannabis-based substances, CBD oil, or similar liquids will void any warranty on the product, and we will not accept it for a return.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Return Shipping Costs

Customers are responsible for the shipping costs to return the items back to us. Once we receive the items and approve the return, we will bear the shipping costs for the replacement items or issue the payments of the product if it is for a refund. ALL SHIPPING CHARGES ARE NON-REFUNDABLE.

If you received incorrect items, you will be provided a return shipping label to return the erroneous items. If you are unable to print return shipping label, we may issue a store credit for the amount you spend on returning the erroneous items.

 

Refund Process

Refund may be issued back to the original payment (Credit card, debit card, etc.) or as store credit. Infinite Vapor is not responsible for refunds to a Prepaid Card in the event the cardholder no longer has possession of.

Please email us at sales@infinitevapor.com for further assistance!